LobbyCentral was designed to be easy to use, allowing employees to focus on providing customer service and not trying to figure out how the technology works. The clean interface allows employees to quickly identify who is waiting and who has been seen. LobbyCentral's flexible design means that it can work in any customer service department.
With just a few clicks, an employee can place a customer into the queue, keeping the check-in process confidential and secure. No pesky sign-in sheets that are visible to anybody and reveals names and visit reasons. Once a customer is checked-in, a notification is sent to employees monitoring the customer queue. For self-service check-in customers can use the LobbyCentral's kiosk.
LobbyCentral captures important information such as date and time in, time seen, and time out, providing you with the the total number of customers seen, how long each customer waited, and length of service. This invaluable data provides you with a wealth of information for planning and identifying problems in your lobby.
LobbyCentral includes QMonitor, a digital signage application that displays not only advertisements but a running wait list. It also serves as a the customer notification system that instructs customers who they should report to when called. For privacy in sensitive areas, QMonitor can be configured to display the customer partial name or use a "call-by-number" system. While other check-in systems may charge for this feature, QMonitor is provided to our customers at no additional charge!
Unlike dedicated check-in systems that are designed for specific industries, LobbyCentral is extremely flexible and works for any business.
LobbyCentral is loaded with configurable features and options to fit the needs of your business.
Users receive real-time notifications when customers check in, keeping staff alert and customer wait-times at a minimum.
LobbyCentral can also send email and test message notifications for employees away from their desk.
Using the optional LobbyCentral Appointments solution, customers can schedule an appointment from home.
Integrate the appointment widget into your web pages with just two lines. Appointments are transferred to your LobbyCentral account!
LobbyCentral captures important details such as time in, time seen, and time completed.
Using the dashboard, built in reports, and exportable data, you can analyze customer wait times, length of service, daily traffic, and more.
Departments often receive large groups of students at one time creating long lines to sign in.
LobbyCentral’s Kiosk allows the student to check-in and wait in a comfortable chair rather than stand in a long line. The kiosk not only speeds up the check-in process, but it also frees up the receptionist.
Public administration and service offices have hectic service lobbies and tracking who is next with a number system often leads to customer frustrations and longer wait times.
LobbyCentral’s QMonitor shows customers where they are in the queue and instructs them where to go, using a name; not a number. Budget friendly, LobbyCentral is fiscally prudent for any local or county office.
Banks and credit union customer service starts the moment the customer is greeted. Providing a memorable customer experience is key to repeat business.
LobbyCentral’s reporting process help identify key areas such as an understaffed lobby during busy times or training issues with under performing staff.